Shipping policy

SECTION 1 – FOR SAME DAY ORDER (order placed before 12pm)

We are unable to accommodate delivery time slot requests or time-specific deliveries for same day delivery.  All deliveries will be completed between 1pm to 7 pm.

For our customer who has placed order for same day order is required to have payment made immediately. Failure to do so may result in your order placed not being able to be processed and we shall not be held liable for any compensation to you or any third party resulting from such delay.

SECTION 2 – FOR ADVANCE ORDER (Preorder)

We deliver our products from Mondays to Sundays between 10 am to 7 pm. In event of peak periods, our delivery service can be completed between 10am to 10pm. Customers will be informed should there be any delays.

To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postal code and contact number of the intended recipient, together with your contact number or email address so that we can notify you in the event that any delivery problems are encountered.

Please note that it is your full responsibility to ensure the recipient will be at the provided address to receive the product during the intended delivery date.

Please note that if the recipient may not be home to receive them, we recommend that you have the product to be delivered to their workplace instead.

Our delivery areas are physical addresses within Kuala Lumpur, and selected areas in Selangor.

Please be aware that the delivery person will deliver the product to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address or if the recipient refuses or fails to return the product. If the recipient fails to make contact with us or the delivery person in good time, we reserve the right to charge for re-delivery to either the same address or an alternative address.

We do not guarantee the delivery to be on time and we shall not be held liable for any failure to perform in our obligations whereby such failure is a result of natural phenomena (severe weather conditions and natural disasters such as heavy rain, storm, flood etc.).

SECTION 3 - FESTIVE SEASON 

Preferred and requested delivery time slots are not available during festive seasons, and all deliveries will be made between 10 am to 7 pm. This is to maintain the efficiency in our operations as the period is our busiest period. We are unable to promise time-specific deliveries to ensure fairness to all our customers and to maintain the efficiency in our operations.

SECTION 4 – CUSTOMISATION ORDER (booking 3 days in advance)

For any customisation order, please contact us for further discussion.

SECTION 5 – FOR SPECIAL INSTRUCTION COLUMN

We will try our best to accommodate, but are unable to promise time-specific deliveries to ensure fairness to all our customers and to maintain the efficiency in our operations.

Kindly refrain from including unusual requests such as;

Preferring a specific gender for the delivery person, or taking a photo/video of the recipient receiving the product, or sing birthday song upon delivery, etc.

We regret that requests such as the above or similar, cannot be acceded to.

Your understanding is required.